Account Manager - Global Forwarding

C.H. Robinson•Nashville, TN

1d•Hybrid

About The Position

C.H. Robinson is seeking an Account Manager to manage and grow a select portfolio of accounts across our Global Forwarding business. In this role, you will build trusted relationships with account leadership, identify new opportunities, and deliver creative logistics solutions that increase efficiency, add value, and maximize profitability. You will partner closely with customers to understand their supply chain needs, expand services and modes, and drive growth through strong relationship-building, problem-solving, and exceptional service. This is an opportunity to make a measurable impact by helping customers optimize their global supply chains while growing business within an established portfolio. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Requirements

High school diploma or GED
Minimum 2 years of Global Forwarding experience
Ability to travel up to 25% (domestically)

Nice To Haves

Bachelor’s degree from an accredited college or university
Strong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisions
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
Experience collaborating with multiple stakeholders across varying organizational levels, both internally and externally
Ability to develop a thorough understanding of C.H. Robinson's service portfolio, business strategies and technology systems
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment

Responsibilities

Retain, grow, and strategically manage a portfolio of customer accounts
Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs
Lead regular business reviews and QBRs using analytics, market insights, and performance trends to identify growth opportunities
Present strategic solutions that increase customer value, expand services, and support long-term account retention
Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services
Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations
Support new business implementation, including account setup, documentation, compliance requirements, c-codes, and CSOP development
Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics
Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals
Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan