Account Manager

Corpay•Brentwood, TN

29d•Hybrid

About The Position

Corpay is looking for a customer-focused Account Management professional to join our Corporate Payments Paycard team in Brentwood. This is an opportunity to build meaningful client relationships while developing your career within the fast-moving payments and fintech industry. You will serve as a key point of contact for clients, helping them navigate day-to-day account needs, resolve challenges, understand available solutions, and get the most value from their relationship with Corpay. We are looking for someone who is responsive, organized, initiative-taking, curious, and comfortable taking ownership. This position offers a hybrid work environment, giving you the opportunity to collaborate and build relationships with colleagues in our Brentwood office while also enjoying the flexibility of working remotely on designated days. At Corpay, we value performance and accountability while recognizing the importance of balance in work. We want our employees to build successful careers while still having time for life outside of work.

Requirements

Experience in Account Management, Customer Service, Client Services, Relationship Management, Customer Success, Financial Services, Payments, Payroll, Paycard, or Fintech.
Strong relationship-building and communication skills
A genuine customer-first mentality
Excellent problem-solving and critical-thinking abilities
Strong organization and time-management skills
The ability to take ownership and follow an issue through completion
Confidence managing multiple priorities and client needs
Comfort learning technology, systems, and financial products
A proactive approach and powerful sense of accountability
The ability to work independently while being a collaborative team partner

Responsibilities

Serve as a key point of contact for assigned Paycard clients.
Build trusted relationships, understand each client’s business, and program needs.
Provide responsive, professional support and follow-through.
Conduct initiative-taking client outreach rather than waiting for an issue to arise.
Help drive client satisfaction and long-term retention.
Research client questions and take ownership of issues through resolution.
Coordinate with internal partners to solve more complex client needs.
Keep clients informed throughout the resolution process.
Identify recurring challenges and opportunities to improve customer experience.
Balance multiple client priorities while maintaining accuracy and responsiveness.
Educating clients on available products, services, tools, and enhancements.
Assist with ongoing account and program needs.
Help clients maximize the value of Corpay solutions.
Identify additional solutions or services that may benefit the client.
Partner with Customer Service, Operations, Product, Sales, Implementation, and other internal teams.
Maintain accurate documentation of client interactions and account activity.
Communicate client feedback and emerging needs internally.
Contribute to a collaborative, positive, and performance-driven team environment.