Account Manager

BGIS • United States,

10d • $65,000 - $85,000 • Remote

About The Position

BGIS ITS is currently seeking an Account Manager to join the team Remote, US and surrounding areas. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. The Account Manager achieves client retention and renewal through delivery of quality, value relationship building and maintenance. The position delivers upon client’s business objectives. The Account Manager demonstrates BGIS values and the company commitment to safety, health, and the environment.

Requirements

• Bachelor’s Degree in business, engineering, construction, management, business administration or equivalent work experience.
• Minimum 4 years applicable work experience in the construction or facilities management industry.
• Minimum 3 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
• Time Management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and build connections with additional industry contacts.
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
• Ability and willingness to travel.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Nice To Haves

• Working knowledge of SharePoint preferred.
• Knowledge of CRM a plus.
• Building Owners and Management Association (BOMA) certification or designation preferred.

Responsibilities

• Develop and maintain personal relationships with key client stakeholders.
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise.
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client.
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables.
• Contribute to the completion of other key initiatives as assigned.
• Collaborate with business development to identify and pursue expansion opportunities for existing clients.
• Renew and expand services with assigned client base.

Benefits

• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer contribution
• Robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level