Account Manager

Black & McDonald Limited•Markham, ON

7d•CA$85,000 - CA$115,000•Onsite

About The Position

Black & McDonald Limited’s Service Team is actively seeking an Account Manager based out of our Markham office to be responsible for developing and managing long-term relationships with commercial, industrial, institutional, and property management clients throughout the GTA. This role focuses on generating recurring service revenue, identifying new business opportunities, expanding existing customer accounts, and delivering exceptional customer satisfaction across HVAC/R, Plumbing, Heating, electrical, and Building Automation Systems (BAS) service offerings. The successful candidate will serve as a trusted advisor to clients, helping them improve equipment reliability, energy efficiency, regulatory compliance, and overall building performance through customized preventive maintenance, service, repair, retrofit, and modernization solutions.

Requirements

Excellent interpersonal, communication and presentation skills, both verbally and written
Client focused and proven relationship building skills
Ability to work collaboratively as a key member of a team and independently with minimum supervision
Proven ability to prioritize competing requirements and deadlines under pressure
Values time commitments and punctuality; self-motivated and driven
Proficiency with MS Office/Teams
Proven ability to successfully manage multiple projects at the same time.
Customer focused mindset with ability to respond quickly to customer needs.
Diploma or degree in Business, Engineering, Mechanical Technology, Building Sciences, or a related discipline preferred, or equivalent industry experience.
Red seal trade license.
Minimum 3-5 years of experience in B2B sales, account management, or business development.
Experience selling HVAC, mechanical, plumbing, electrical, BAS, facility services, projects or building technologies is highly preferred.
Proven track record of achieving revenue growth and sales targets.
Strong understanding of commercial building systems and service operations.
Ability to develop relationships with senior decision-makers.
Demonstrate a strong ability to assess customer needs, identify challenges, and to develop practical effective solutions, while managing multiple priorities in a fast-paced environment.
Excellent presentation, communication, and negotiation skills.
Highly motivated, organized, ability to manage timelines with ease.
Strategic thinker, customer focused, consultative selling experience.
Strong financial and business acumen, strong attention to detail.
CRM experience (Salesforce or equivalent).
Proficient with Microsoft Office Suite.
Valid Ontario Driver's License and ability to travel throughout the GTA.

Responsibilities

Develop and maintain strong relationships with property owners, facility managers, property managers, building operators, and procurement professionals.
Act as the primary point of contact for assigned client accounts.
Conduct regular in-person client meetings, site visits, and account reviews to identify service needs and business opportunities.
Ensure high levels of customer retention, satisfaction, and contract renewal.
Resolve customer concerns and coordinate internal resources to deliver timely solutions.
Generate new sales opportunities through client relationships, networking, and referrals.
Develop and execute strategic account plans to grow revenue within customer portfolios.
Identify opportunities for preventive maintenance agreements, repairs, retrofits, equipment replacements, energy solutions, and BAS upgrades.
Build a pipeline of opportunities and maintain accurate CRM records.
Achieve or exceed annual KRA targets.
Prepare and present service agreements, proposals, quotations, and business cases.
Collaborate with operations, estimating, engineering, and service teams to develop comprehensive customer solutions.
Lead contract negotiations and close new business opportunities.
Review service reports and recommend value-added solutions to customers.
Maintain a strong understanding of Commercial and Industrial HVAC/R systems, boilers and heating systems, plumbing systems, electrical infrastructure, Building Automation Systems (BAS), and energy management and efficiency programs.
Educate clients on system performance, lifecycle planning, reliability improvements, and capital replacement strategies.
Identify opportunities to improve operational efficiency and reduce building operating costs.
Deliver exceptional technical support to customers by providing expertise in mechanical system operation, maintenance, and effective resolution of technical challenges.
Partner with Managers, Supervisors, Project Managers, Coordinators, Technicians, Dispatch teams, and internal teams to ensure successful service delivery.
Participate in forecasting, and sales strategy meetings.
Support the transition of sold opportunities into operational execution.