Account Manager
About The Position
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Requirements
- 2+ years' experience in Customer Service or Sales required.
- Must be able to set priorities and adjusting to a fast-pace environment.
Nice To Haves
- Previous experience in transportation preferred.
Responsibilities
- Provide account management and customer service support for high-profile and key customer accounts.
- Collaborate with internal teams to optimize capacity utilization, balance freight demand across assigned territories, and maintain exceptional service levels.
- Develop and strengthen internal and external partnerships that create both immediate and long-term value for customers while ensuring efficient freight movement.
- Proactively manage and grow business with assigned customers by leveraging available daily transportation capacity.
- Partner with the Sales team to identify opportunities for revenue growth and customer expansion.
- Oversee the balance of freight and capacity within designated territories while meeting or exceeding service expectations.
- Maintain a thorough understanding of customer contracts, service commitments, and operational requirements.
- Prepare and deliver monthly service performance reports for customers.
- Participate in customer service reviews and conference calls, providing insight, analysis, and recommendations to support service excellence.
- Build strong customer relationships to enhance satisfaction, retention, and long-term business growth.
Benefits
- Paid Time Off (2 weeks accrued first year)
- Quarterly Bonus (based on company performance)
- 401k
- Medical, Dental, Vision, Disability, Life Insurance, Health and Dependent FSA
- Lantern - Surgery Benefits
- Pet Insurances
- Holiday Pay
- Employee Discounts
- Wellness Assistance GPS Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
