Account Manager

City Wide Facility Solutions • Minneapolis, MN

44d • Onsite

About The Position

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do:
Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.
Why City Wide:
Competitive salary, benefits, and growth potential.
Dynamic, supportive team culture focused on excellence and client impact.
Opportunities for advancement and professional development.
Make a real difference for clients, contractors, and your career.
Ready to drive performance and make an impact? Apply now!

Requirements

• You have 3+ years’ experience in facility management, operations, or building services.
• You’re detail-oriented, proactive, and confident in building relationships.
• You communicate clearly—verbally and in writing—with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor’s degree preferred).
• You have reliable transportation for on-site visits.
• Candidate must reside in or near the Minneapolis Metropolitian Area

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Benefits

• City Wide offers a competitive salary, including commission and bonus, for this position.
• In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees