Account Manager - Commercial Services
About The Position
Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers. ESSENTIAL FUNCTIONS Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Required/preferred experience education associate’s degree or an equivalent combination of education and work experience.
- Two years of progressive management responsibility directly related to the position.
- Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
- Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
- Proficient in Microsoft Office Suite (Word, Excel, etc.)
- Ability to work irregular hours including weekends and after hours.
Nice To Haves
- Excellent verbal and written communication skills – Bilingual is a plus.
Responsibilities
- Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
- Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
- Respond to customer emails promptly and accurately.
- Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
- Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
- Assist with overseeing and managing payroll.
- Assist Branch Manager in maintaining/managing budgets for each building.
- Assist in providing necessary supplies and tools for each job site.
- Manage monthly supplies orders to ensure compliance with budgets.
- Assist in generating tag jobs.
- Maintain continuous communication with Area Managers to ensure services are performed as contracted.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
