Account Manager - Commercial

One Pass Solutions•Eden Prairie, MN

1d•Hybrid

About The Position

As the Account Manager, you will serve as a strategic individual contributor within One Pass, responsible for managing and growing a portfolio of key Commercial client accounts. You will act as a trusted advisor to customers, ensuring strong relationships, successful delivery of solutions, and alignment between client needs and One Pass business objectives. This role plays a critical part in driving customer retention, satisfaction, and account expansion through execution, partnership and influence. This is a post-sale role and does not carry a net-new sales quota. You'll partner closely with implementation, product, and analytics teams - this is not a solo execution role.

Requirements

Bachelor’s degree required (Master’s degree preferred)
4-6 years experience in account management, client success, or a related role
Strong relationship-building and stakeholder management skills
Demonstrated ability to own and execute account plans independently
Proven experience supporting client retention and account growth
Excellent written, verbal, and presentation skills
Ability to collaborate cross-functionally and influence outcomes
You are an experienced account management professional who excels at independently managing commercial client relationships and driving results.
You bring a strategic, data-informed approach to account planning while remaining highly execution-focused.
You are comfortable influencing cross-functional partners without direct authority and communicating effectively with stakeholders at all levels.
You are proficient in CRM systems, project management tools, and Microsoft Office and are comfortable traveling up 10% as needed.

Nice To Haves

Experience with financial analysis, forecasting, or revenue-related metrics
Demonstrated record of success managing and expanding accounts
Experience conducting market analysis or customer analysis to identify growth opportunities
Experience supporting contract renewals or amendments in regulated healthcare environments

Responsibilities

Serve as the primary point of contact for assigned Commercial clients, owning day-to-day relationships and client satisfaction.
Built and maintain trusted, long-term partnerships while acting as a customer advocate internally.
Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery.
Develop and execute account-level strategies tailored to each client’s goals and business needs.
Identify opportunities for retention, expansion, upsell, and value-added services to support revenue growth.
Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope.
Proactively identify risks and dependences and work with partners to mitigate issues.
Define and track key performance indicators (KPIs) for assigned accounts to monitor account health.
Analyze trends and proactively address risks or issues to optimize client outcomes.
Gather client feedback to identify unmet needs and opportunities for improvement.
Partner with internal stakeholders to influence product enhancements and service improvements.
Prepare and deliver regular account reviews, performance reports, and strategic recommendations to client and internal stakeholders, both virtually and in person.
Manage contract renewals, pricing discussions, and ongoing terms to support revenue growth and profitability.
Partner with Finance and Legal teams to ensure accurate invoicing and contract execution.