Account Manager

J.D. Power • Michigan - Remote, MI

8d • $70,000 - $80,000 • Remote

About The Position

The Account Manager serves as the primary point of contact for dealers, clients, and partners, overseeing digital advertising campaigns across multiple marketing platforms. This role is responsible for managing day-to-day program execution, coordinating dealer and partner deliverables, ensuring timely and accurate campaign launches, monitoring performance, and fostering strong client relationships that support business growth and marketing objectives. As a key member of the Account Management team, the Account Manager collaborates closely with internal departments, external partners, and dealerships to deliver exceptional service and outstanding campaign results. This position reports directly to the Director of Account Management. The Impact You Will Have in This Role: You will strengthen client retention and drive growth by maintaining high levels of customer service and engagement, ensuring dealers see the value in our offerings, and expanding relationships where possible.

Requirements

• Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field, with demonstrated success managing client relationships, coordinating campaigns, and driving cross-functional deliverables.
• Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
• Superior attention to detail and sense of urgency in completing tasks
• Strong communications and listening skills
• Ability to work effectively in a high volume and fast paced environment
• Exceptional ability to multi-task and follow through
• Strong Data Entry Skills
• Software experience in Salesforce
• Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint.

Nice To Haves

• Bachelor’s degree in a related field (Advertising, Marketing, Business, Communications, etc.) preferred but not required; equivalent relevant professional experience will be considered.
• Media or agency related experience preferred

Responsibilities

• Dealer communication on a regular basis to implement product delivery and strengthen relationships.
• Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
• Communicate with dealers to collect assets for their monthly campaigns
• Ensure alignment between client expectations and campaign deliverables
• Understand client business goals, target audiences, and marketing objectives.
• Conduct regular client meetings to review campaign performance and strategic recommendations
• Work with partners, dealers and other third parties for creative and compliance approvals as necessary
• Maintain best in class customer service
• Drive cross functional tasks with all departments
• Request video creatives from the account coordinator team
• Send all content through the quality department and update per their review
• Monitor activities assigned to other departments to ensure progress
• Support the sales team as needed
• Maintain and update information per dealer according to contractual obligations
• Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
• Troubleshooting capabilities to analyze and identify issues within applications used to complete monthly campaign activities.
• Ensure all contractual obligations are met in a timely manner
• Other duties as required by the position

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
• JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree