Account Manager

DAC Group • Chicago, IL

19d • Onsite

About The Position

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO/GEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations. We are looking for a passionate and solution-oriented Account Manager to be responsible for multiple client accounts. The Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, strengthening client relationships, coordinating with internal teams to deliver on client expectations, and developing and implementing strategic plans to grow accounts.

Requirements

• A creative, capable, agency-experienced professional who takes a wide range of account-level responsibilities in their stride, including defining short-term goals and long-term strategy, KPI monitoring and financial reporting
• 4–6 years of experience in a digital marketing agency or similar client-facing role.
• Strong understanding of digital channels (paid search, social, display, local, etc.) and performance marketing best practices.
• Experience leading day-to-day program execution with cross-functional teams.
• Excellent communication, presentation, and relationship-building skills.
• A strategic mindset paired with strong attention to detail and follow-through.
• Comfort with scope and budget discussions, including tracking and negotiating.
• Understanding of Google AdWords, Google Analytics and other digital ad and analytics platforms
• A tenacious, positive person, who thrives in a fast-paced environment and can easily manage multiple projects simultaneously
• Analytical skills, with the ability to see all of the pieces and how each piece fits together
• Ability to report data and to relate results to client objectives
• Good interpersonal skills, with the ability to develop positive relationships with members of various internal teams as well as clients and prospects
• Excellent communication skills, both written and verbal
• Competency with MS Office products including Excel, Word, PowerPoint and Outlook

Responsibilities

• Act as the daily contact for assigned clients, managing communications and maintaining strong, trusted relationships.
• Understand your clients’ business goals and pain points, proactively identifying opportunities and solving challenges.
• Champion a client-first mindset that consistently drives satisfaction and retention
• Collaborate with cross-functional internal teams to ensure client needs are met on time, on brief, and on budget.
• Provide ongoing support to the account team that will enhance their relationships with their day-to-day contacts.
• Deliver effective and efficient documentation, communication and dissemination of
• Assist Account Leads in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
• Demonstrate in depth knowledge of DAC’s product offerings, such as full-funnel media, search engine marketing (SEM), search engine and generative engine optimization (SEO/GEO), local SEO, reputation management, content strategy, and customer relationship management (CRM)
• Remain knowledgeable about on-going program activities
• DAC will provide support through proper industry and platform training as needed
• Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications.
• Lead the day-to-day delivery of large full-funnel media and SEO/GEO client programs, ensuring seamless execution across deliverables and timelines.
• Ensure project requirements are documented.
• Develop internal relationships with all delivery teams to ensure collaboration that delivers on set client objectives and goals.
• Support Account Directors on larger programs with executional coordination, task management, and cross-functional collaboration.
• Track progress against KPIs, deliver regular status updates to clients and internal stakeholders, and maintain overall project health via the use of internal project management tools.
• Manage and track scopes of work and change orders, ensuring all work is delivered within the agreed budget and timeline.
• Effectively communicate scope implications to internal teams and clients, and negotiate updates or additions as needed.
• Maintain clear documentation of deliverables and financial parameters across your programs.
• Prepare and present weekly, monthly and Quarterly Business Reviews (QBRs) for assigned accounts with cross-functional teams, translating data into actionable insights and opportunities.
• Collaborate with senior team members to contribute to QBRs on larger, more complex programs.

Benefits

• Competitive salary and comprehensive health benefits.
• Generous PTO, wellness initiatives and parental leave.
• Retirement saving plans.
• Opportunities for continued learning and professional development.
• A supportive, collaborative, and casual work environment.
• health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed