Account Manager - SRC Logistics, Inc.

SRC Holdings Corp.•Strafford, MO

4d•Onsite

About The Position

We're looking for a customer-focused Account Manager who enjoys building strong partnerships, solving problems, and helping customers succeed. In this role, you'll become the trusted advisor for a portfolio of key accounts, ensuring exceptional service while identifying opportunities to grow long-term business relationships. If you thrive in a fast-paced environment, enjoy collaborating across departments, and take pride in delivering outstanding customer experiences, we'd love to meet you.

Requirements

Strong communication and presentation skills.
Excellent analytical and problem-solving abilities.
Highly organized with strong attention to detail.
Comfortable using Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
Ability to manage multiple priorities while maintaining exceptional customer service.

Nice To Haves

Associate degree in Business, Communications, Logistics, or a related field.
2–5 years of experience in account management, customer success, sales, or a related customer-facing role.
Experience in manufacturing, logistics, supply chain, or software-based environments is a plus.

Responsibilities

Develop and maintain strong customer relationships built on trust and responsiveness.
Lead regular customer meetings through phone, video, and in-person visits.
Resolve customer issues through effective problem-solving and root cause analysis.
Identify opportunities to expand customer programs and strengthen partnerships.
Coordinate new product launches and support ongoing program growth.
Prepare and present key performance metrics, inventory reports, and operational updates.
Review and approve monthly customer billing.
Collaborate with Operations, IT, Sales, and other internal teams to improve processes and enhance customer experience.
Provide customer and dealer training when needed.
Support annual forecasting and planning activities for assigned accounts.