Logistics Account Manager

Uber Freight•Little Rock, AR

2d•Onsite

About The Position

This position will work in office 5 days per week. The Account Manager II is an individual contributor role that is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.

Requirements

High school diploma or GED equivalent
1-3 years of experience
Must be open to working 5 days in office

Nice To Haves

Completed College degree
Transportation/Logistics experience
Knowledge of Microsoft Suite or Google Workspace

Responsibilities

Secure Capacity for Load: Contact carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors: Upload vendor profile sheet, assign vendor code, contact vendor to determine shipping dates, hours or operations, etc.
Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses
Correspond with customer and carrier regarding detention information
Issue ComChecks within established guidelines
Maintain current customer rates in the Transportation Management System
Maintain up-to-date Fuel Surcharge by Customer
Manage accounts receivables within specified guidelines