Account Manager

Portage Learning•Chippewa Township, PA

8d•$85,850 - $116,450•Hybrid

About The Position

As an Account Manager, you'll generate, manage, and nurture relationships, drive growth, and ensure customer satisfaction. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new opportunities. Portage Learning is seeking a candidate who exemplifies our mission, vision, philosophy, and goals. Portage Learning operates in a professional, collaborative environment where meaningful relationships and a strong sense of community are valued. We foster a welcoming, team-oriented culture that encourages connection, mutual support, and shared success while maintaining a commitment to professionalism, excellence, and respect in all we do. This is a full-time position. Portage Learning typically operates Mondays to Fridays, 7 a.m. to 5 p.m. Employee schedules may vary within those hours. All staff members must attend required meetings and training at the office in Chippewa Township, PA. Remote work arrangements may be considered for candidates residing within designated states in the assigned territory;. Arkansas, North Carolina, South Carolina, Oklahoma, and Texas. Employees hired within the listed territory regions are expected to travel to the corporate office once per month for staff meetings. Portage Learning is an equal-opportunity employer, extending opportunities to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, ancestry, place of birth, disability, handicap, age, genetic information, use of a guide or support animal, or any other status protected under applicable federal, state or local laws. Our policy reflects and accompanies the institution’s commitment to the principles of fair employment and the elimination of all discriminatory, harassing, and retaliatory practices.

Requirements

Bachelor's degree in business, marketing, sales, or a related field.
Minimum 3 years of experience in higher education, sales, account management, or a related role required, with a proven track record of achieving sales targets and driving business growth preferred.
Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, and FBI Fingerprinting.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Strong communication, negotiation, and interpersonal skills (written, verbal, listening, and public speaking).
Excellent problem-solving and critical-thinking abilities, with a strategic and analytical mindset.
Proficiency in CRM systems (e.g. HubSpot, Monday) and Microsoft Office Suite, with the ability to leverage technology to optimize department processes and workflows.
Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills.
Ability to travel frequently to meet with customers, attend meetings, and participate in industry events.
Self-motivated, results driven, and relational, with a passion for customer success.
Must be service oriented with a focus on helping others.

Responsibilities

Build new customer relationships through regular communication including cold phone calls and cold in-person visits.
Maintain strong, long-lasting customer relationships through regular communication including in-person visits, emails, phone calls, and virtual meetings.
Serve as the main point of contact for assigned customers, addressing their needs, resolving issues, and ensuring a high level of customer satisfaction.
Understand customer business objectives, industry challenges, and opportunities to offer tailored solutions and recommendations in a timely manner.
Attend conferences as needed to represent Portage Learning, engage with both new and existing customers, and identify and pursue new business opportunities within current and potential accounts.
Prepare and deliver product presentations, proposals, and course demonstrations to contacts, showcasing the value and benefits of the company’s offerings.
Collaborate with department leadership to develop and implement effective strategies, plans, and initiatives for assigned accounts, while working closely with internal teams, such as marketing, data, academics, and student services.
Track and provide feedback on market trends, customer data, and competitive landscape to identify opportunities and threats, and adjust strategies accordingly.
Track and analyze key performance metrics, including customer conversion, retention rates, and account performance metrics such as account volume and customer satisfaction to report progress to leadership.
Maintain accurate and up-to-date records of customer interactions and account plans in the CRM (HubSpot) and other systems.
Provide feedback and insights from customers to internal teams to inform product development, marketing strategies, and service improvements.
Escalate critical issues to department leadership and other relevant departments as needed and collaborate on resolution strategies.
Perform other related duties as assigned.