Account Manager

Grace Hill•,

1d•Remote

About The Position

At Grace Hill, our customers don't just buy software — they build operating programs on it. The Account Manager is the person who makes sure those programs grow and add business value. We are seeking an Account Manager who sees a book of business as a portfolio to build, not a list to maintain. This role owns renewal and expansion across a defined set of customers, partnering closely with a Customer Success Manager who owns adoption and outcomes. You bring the commercial instinct; they bring the usage signal. Together you turn a customer using one part of the platform into a customer running their whole talent and risk program on PerformanceHQ. If you are energized by multiyear negotiations, whitespace you can actually see in the data, and a partnership model where you are never working an account alone, you belong here.

Requirements

3–5 years of quota-carrying account management, renewals, or expansion experience in SaaS or B2B technology.
Proven track record of growing existing accounts, early renewals and negotiating renewals — including multiyear structures to close.
You are passionate about forecast accuracy and follow-up rigor.
You are well-versed in value-based solution selling and can adapt your style across property operations, HR, compliance, and executive personas.
You work effectively alongside Customer Success, Solutions, and RevOps partners, and you share credit.
Skilled in Salesforce, Slack, Gong and comfortable using data and AI tools to drive account strategy.

Nice To Haves

Multifamily or commercial real estate experience is a strong plus.
SPICED or Challenger sales methodology encouraged.

Responsibilities

Own the Number: Carry a renewal and expansion quota across an assigned book of business, and forecast it with accuracy you would defend in any room.
Find the Whitespace: Use product usage, survey results, and benchmarking data to identify cross-sell opportunities.
Make Multiyear the Default: Structure, price, and negotiate multiyear agreements that drive predictability for the business, shepherding deals through procurement and legal.
Sell to the Business Case: Lead consultative conversations with VP- and C-level stakeholders that connect Grace Hill solutions to operating risk, NOI, and talent retention — not features.
Run the Account as a Pair: Build and maintain joint account plans with your Customer Success Manager, with a clear line between adoption work and commercial work, and a shared view of account health.
Protect the Base: Identify renewal risk early through engagement signals and stakeholder change, and build the save plan before the renewal window opens.
Precision Execution: Maintain exceptional Salesforce hygiene — accurate stages, dates, amounts, and next steps — so the forecast reflects reality.
Work AI-Forward: Use AI tooling to sharpen account research, meeting prep, and account planning, and speak credibly about how AI is reshaping multifamily and commercial real estate operations.
Close the Loop: Bring field learnings back to Product, Marketing, and Customer Success so what you hear in accounts shapes what we build and how we position it.