Account Manager

Az Pro Signs•Litchfield Park, AZ

25d•Hybrid

About The Position

AZ PRO is looking for an Account Manager who is ready to take ownership, grow customer relationships, and be a key player in our continued success. If you’re driven, organized, customer-focused, and enjoy working in a fast-paced environment where no two days are exactly alike, we want to hear from you! Our Core Values: Excellence, Integrity, Hustle, Adaptability.

Requirements

Outstanding customer service skills
Experience managing a sales pipeline and building long-term client relationships
Able to travel primarily local up to 40% of the time
Ability to effectively communicate with clients
Ability to meet face-to-face for projects
Ability to be flexible in entering and managing jobs through the system
Sense of urgency to get a job done
Obsession with client service (both internal and external clients)
Handle multiple projects at one time and communicate clearly

Responsibilities

Earn our clients’ business through customer service.
Respond to all inquiries within 4 hours.
Maintain and log all sales functions in the system.
Focus on making our clients’ lives easier—this includes internal clients (other teams) as well.
Gather all information prior to quoting/writing a job: files, scope, creative direction, timelines, budgets, etc.
Estimate & include all costs for jobs, including out of town travel or outsourced products and installation, lifts, etc.
Understand our clients’ “why” and offer solutions that meet their goals.
Grow individual client spend.
Attend client maintenance meetings to keep in touch, address any concerns, and complete needs analysis.
Travel may be necessary, depending on specific client needs & location.
Be the expert to the client offering solutions, improved marketing options and possible solutions to any hurdle they may have that AZ PRO can affect in a positive manner.
Accurately write work orders for all jobs, understanding the full scope of those jobs and ensuring that all other team members can understand the scope of the job based on the work order alone.
Complete surveys as needed.
Cover for other AM’s in the event of them being off when necessary.
Verify pricing and job scope are correct prior to releasing job to accounting for invoicing.
Participation in team meetings - i.e. voice opinions and bring all issues to the table to help improve the client services team.
Continuous improvement and learning to better skills to continually improve client relations and offer solutions, to include participation in training and leading training, as assigned by team lead.