Account Manager Job ID 2026-1534
Internet Brands•Pleasanton, CA
•Onsite
About The Position
Martindale-Avvo Leads Division is seeking a sales-oriented, consultative Account Manager to retain and grow a book of approximately 200 legal clients. The role involves acting as a trusted advisor, onboarding new clients for long-term success, conducting data-driven performance reviews, and driving revenue through strategic upsells while proactively minimizing churn.
Requirements
- 3+ years in account management, client success, or consultative sales
- Experience with legal industry clients strongly preferred.
- Demonstrated ability to manage and grow a portfolio of accounts.
- Comfortable with numbers and using data to drive recommendations.
- Strong problem-solving skills and a proactive, client-first mentality.
- Organized, self-directed, and able to prioritize across a large book of business.
Nice To Haves
- Familiarity with Martindale-Avvo products or similar legal marketing platforms
- Experience with Salesforce (or similar CRM) and email tools such as Outreach
Responsibilities
- Own a portfolio of ~200 law-firm and legal-service clients, building strong, long-term relationships.
- Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
- Conduct regular, data-driven performance reviews to measure ROI, identify opportunities, and recommend optimizations.
- Drive revenue growth through consultative upselling and cross-selling of relevant Martindale-Avvo solutions.
- Proactively monitor client health signals and intervene to prevent churn.
- Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
- Maintain accurate records in CRM and prepare clear reporting for leadership.
Benefits
- health insurance options such as medical, dental, and vision coverage
- flexible spending accounts (FSA) for medical and dependent care
- short-term and long-term disability insurance
- life and AD&D insurance
- 401(k) retirement savings plan with a company match
- paid time off (PTO)
- paid holidays
- commuter benefits
- Employee Assistance Program (EAP)
- well-being coaching services
- voluntary benefits such as home, auto and pet insurance
- discounted legal and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
