Account Manager

G2 Secure Staff•Houston, TX

10h•Onsite

About The Position

The Account Manager is responsible for the comprehensive oversight of station operations, encompassing human resources functions such as hiring, terminations, counseling, and employee relations, as well as administrative duties including payroll processing, client invoicing, and state licensing. This role involves managing day-to-day operations with a primary focus on scheduling, staffing, and budget adherence to limit overtime. The manager will also perform duties of subordinate employees when necessary. Key responsibilities include ensuring compliance with FAA/TSA regulations, developing and communicating the station safety plan, overseeing the Safety Management System (SMS), and maintaining Service Level Agreements (SLAs). The position requires training and retraining personnel on airline/airport procedures, safety protocols, and company policies. Strong client relations are essential, involving effective communication with senior airline management and acting as a liaison with local airport/airline managers and FAA representatives. The Account Manager is expected to adhere to company policies, project a positive image, and conduct quality assurance service audits.

Requirements

Motivated leader who is willing to roll-up their sleeves and work alongside the employees.
Working knowledge of financial reports and budgets.
Excellent communication skills.
Strong computer skills; Word, Excel, data entry skills.
Flexibility, multitasking and experience working in a changing environment.
Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury.
Ensure proper resources are utilized to provide PPE, safe equipment, and a safe working environment for G2 employees.

Nice To Haves

5 years of progressive management experience preferred.
Operations, Airline or Hospitality experience preferred.

Responsibilities

Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
Perform all duties of subordinate employees when necessary.
Oversight of the stations Safety Management System (SMS).
Develop and communicate the station safety plan.
Responsible for Service Level Agreements (SLA's) related to station operational performance.
Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
Maintain familiarity and compliance with state regulations regarding hiring and termination of personnel.
Responsible for the scheduling of all airport employees insuring adequate coverage.
Maintain good employee relations.
Handle employee problems in an efficient and effective manner.
Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Act as liaison among local airport/airline managers, FAA representatives and company.
Adhere to company policies and procedures and participate in achievement of company objectives.
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
Perform quality assurance service audits as directed to conform to client specifications and/or procedures.
Perform other duties as requested.