Account Manager - Small Business / Employee Benefits
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We are seeking an Account Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. In this role, you’ll be the go-to person for your clients, helping them navigate their employee benefits programs. You’ll lead renewal processes, analyze proposals, and present solutions that meet their needs. Using tools like Excel and PowerPoint, you’ll create impactful deliverables efficiently. You’ll also identify opportunities to introduce additional Gallagher services. Whether it’s resolving client concerns or conducting presentations, your work will directly contribute to their success and satisfaction.
Requirements
- Health & Life licensing
- The ability to explain complex issues in simple terms, whether in meetings, calls, or emails.
- A knack for managing tasks and priorities effectively.
- A commitment to ethical behavior and professional standard.
- Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
- License required.
- Able and willing to travel approximately 25% of the time.
Nice To Haves
- Excellent verbal and written communication skills.
- Able to quickly determine critical issues.
Responsibilities
- Build and maintain strong client relationships.
- Manage client renewals and open enrollment processes.
- Collaborate with internal teams to ensure timely and professional service.
- Stay updated on industry trends and challenges in small business benefits.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
