Account Manager

ExtensisHR•Woodbridge Township, NJ

8d•$90,000 - $120,000•Onsite

About The Position

ExtensisHR, a leading Professional Employer Organization (PEO), is seeking Account Managers to join their growing team. This role focuses on simplifying HR for businesses through comprehensive services including HR, employee benefits, retirement plans, payroll, risk, compliance, and employee management. The company manages over $3 billion in employment-related costs annually and emphasizes exceptional customer service. The Account Manager will act as a strategic relationship builder and client advocate, thriving in a fast-paced environment and understanding HR and business operations to align internal resources with client needs. This role requires a proactive, consultative approach focused on client satisfaction and retention.

Requirements

3–5 years of experience in account management or relationship management, with an emphasis on benefits required.
Proven ability to manage complex client relationships and coordinate cross-functional teams.
Strong strategic thinking and problem-solving skills.
Excellent communication and presentation abilities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
Bachelor’s degree or equivalent experience required.

Responsibilities

Serve as the primary point of contact for assigned clients, fostering trusted relationships with business leaders and decision-makers.
Partner with internal teams (HR Business Partners, Payroll Specialists, Benefits Advisors, Compliance, etc.) to ensure seamless delivery of all services.
Act as a strategic advisor, understanding each client’s business objectives and aligning PEO services to support their growth and employee needs.
Conduct regular business reviews with clients to evaluate satisfaction, identify opportunities, and provide insights on HR and workforce trends.
Proactively identify and resolve client concerns or challenges, ensuring timely and effective resolution.
Support client renewals and retention strategies by showcasing the value of partnership and services.
Collaborate with Sales and Implementation teams to ensure smooth transitions for new clients and set the stage for long-term success.
Ensure client records, communications, and service requests are accurately maintained in internal systems.
Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials with clarity and professionalism.
Monitor account performance through dashboards, KPIs, and reporting tools.
Stay current on ExtensisHR’s evolving service offerings to identify opportunities for enhanced client support.
Effectively use and understand artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance.
Maintain awareness of emerging AI applications relevant to responsibilities.
Apply AI tools ethically and effectively.
Continuously develop AI proficiency.

Benefits

Competitive compensation and performance-based incentives.
Progressive Paid-Time Off Program, including volunteer and life event leave.
Group Medical, Dental, Vision, and Life insurance from day one.
401(k) with company match.
Voluntary benefits including 529 College Savings, Home & Auto insurance, pet care, and more.
Student loan assistance program.
Onsite Wellness Rooms and free Headspace meditation app access.
Extensive professional development and career advancement programs.
Employee Referral Program.
Discounts in retail and entertainment.
Social and community outreach committee for inclusive culture and networking.
Complimentary coffee and snacks when in the office.