Account Manager

Connoisseur Media • San Francisco, CA

13d • Onsite

About The Position

Discover Your Talent with Connoisseur Media! Come work for us! We have an immediate opening for an Account Manager, responsible for being the main point of contact for an assigned group of digital clients. Working directly with sales and throughout all departments, your main focus is to provide a superior client experience for a long and successful partnership. As an Account Manager, you’ll be tasked with leading marketing campaigns from the idea stage through execution and implementation. The ideal candidate has prior experience talking, strategizing, and reviewing digital marketing campaigns on a high level. Connrex Digital is looking for a strong customer service skill set, an outgoing personality, a proactive approach, and a strong desire to help each client strive for success. This position will be in the office at our Daly City, CA, location.

Requirements

• 5+ years in a direct client-facing/customer-service role.
• 2-3 years of digital marketing experience.
• High-level knowledge of SEM, SEO, social media, and web design is required.
• Experience working closely with a sales team is desired.
• High-level knowledge of programmatic or performance marketing.
• Digital or marketing experience with strong digital and social media skills.

Nice To Haves

• Prior experience talking, strategizing, and reviewing digital marketing campaigns on a high level.
• Strong customer service skill set.
• Outgoing personality.
• Proactive approach.
• Strong desire to help each client strive for success.
• Strong presentation, organizational, detail-oriented, and interpersonal skills.

Responsibilities

• Leading marketing campaigns from the idea stage through execution and implementation.
• Preparing and structuring calls and monthly meetings to help maximize time and wow clients.
• Conducting client discovery calls, handling campaign change requests, checking client budgets, reviewing performance, and answering billing questions.
• Offering recommendations, latest offerings, budget increases, and packages to increase growth and/or ROI.
• Celebrating wins and brainstorming with clients on room for growth.
• Continuously building and maintaining strong client relationships on trust, knowledge, and proactive responses.
• Researching and providing feedback as needed; answering industry questions or working with the appropriate person to get the client the best answer possible.
• Keeping a pulse on the latest trends, offerings, and products in the digital marketing industry.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision.
• Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
• 17 PTO days and 10 company holidays.
• 401(k) Retirement Plan: Employer matching to support your future financial goals.
• Employee Assistance Program: Free support services for you and your household.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed