Mexico Account Manager

Arrive Logistics•Austin, TX

1d•Onsite

About The Position

At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. As an Account Manager at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network. You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you!

Requirements

Bachelor’s degree in a relevant field preferred
Prior operations experience in a 3PL or supply chain environment, 2+ years preferred
Ability to thrive in a fast-paced, high-pressure environment while multitasking
Strong attention to detail, with a focus on accuracy and follow-through
Confident in executing tasks based on verbal and written instructions
Passionate about customer service and problem-solving with the customer experience in mind
Proactive, with the ability to work independently and collaboratively to achieve results
Excellent communication skills, both verbal and written
Ability to improve processes and create efficiencies

Responsibilities

Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts
Develop and execute plans to foster consistency and growth within your book of business
Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service
Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements
Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team
Work with customers and BD representatives to define onboarding requirements and ensure successful account setup
Gather necessary information for onboarding and establish internal processes to provide a high level of customer service
Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met
Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management
Deliver exceptional service and flawless execution to ensure positive first impressions with customers
Identify and address operational inefficiencies to monitor and improve account profitability
Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions
Manage daily performance against Customer and Cross-Border Mexico KPIs
Resolve issues proactively to mitigate potential claims
Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively
Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service