Account Manager (Renewals + Expansion)

Edlink•Austin, TX

3d•$85,000 - $105,000•Onsite

About The Position

The Account Manager owns the commercial relationship for Edlink’s existing customers. This role is responsible for renewals, expansions, pricing changes, and contract management across a defined book of business. You will work closely with Customer Success Managers (CSMs), but you are the single owner of revenue outcomes post-sale. This is not a support role and not a customer success role. If you don’t like talking about money, negotiating scope, or holding firm on pricing when appropriate, this is not the role for you.

Requirements

3–6+ years in Account Management, Customer Revenue, or post-sale sales roles
Experience owning renewals and expansion revenue in B2B SaaS or services
Comfort negotiating contracts, pricing, and scope
Strong written and verbal communication skills
Organized, detail-oriented, and accountable
Calm under pressure and direct in conflict
Experience working closely with CS and Sales without role confusion

Nice To Haves

Edtech experience is a plus, but not required

Responsibilities

Own renewals, expansions, upsells, and contract amendments for assigned accounts
Forecast retained and expansion revenue accurately and consistently
Lead pricing, scope, and term discussions with customers
Manage save motions when accounts are at risk, in partnership with CSMs
Own MSAs, order forms, amendments, and renewal timelines
Partner with Finance and Legal on non-standard terms
Ensure pricing aligns with usage, scope, and margin expectations
Prevent revenue leakage through disciplined contract management
Maintain relationships with economic buyers, executives, and procurement
Run renewal and commercial QBR conversations
Navigate budget cycles, procurement processes, and approval workflows
Clearly separate value conversations (CSM-led) from commercial decisions (AM-owned)
Partner with CSMs to translate adoption and usage signals into commercial strategy
Coordinate with Sales on expansion opportunities
Communicate commercial constraints and commitments clearly to internal teams
Keep CRM and forecasting data accurate and up to date