Account Manager, Renewals

Centercode•Laguna Hills, CA

9h•$90,000 - $100,000•Hybrid

About The Position

Douglas Adams once said, "Technology is a word that describes something that doesn't work yet." Funny, because it's true — so much so that it sparked our unrelenting mission to increase the positive impact of technology on people's lives. From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household — and chances are good we've impacted your life already. We're full of people who take pride in striving toward our goals and having a blast while doing it. We're always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology. As an Account Manager with a focus on renewals , you'll play a key role in protecting and growing recurring revenue from your book of mid-market accounts. Your focus will be on renewal execution, retention health, and relationship management - ensuring customer success and contract continuity year-over-year. This position emphasizes consistent renewal performance, operational excellence, and customer advocacy.

Requirements

3 - 5 years in SaaS account management, renewals, or customer success
Strong relationship building skills and negotiation experience
Familiarity with CRM tools (e.g., HubSpot, Salesforce) and renewal tracking processes
Confidence working with mid-market customers, multiple stakeholders, and cross-functional teams
Experience coordinating with procurement and legal teams to navigate renewals and approvals
Fluency with and frequent use of modern AI tools/methods
Customer-centric and proactive and anticipates needs before problems arise
Organized, analytical, and metrics-driven
Clear and adept at managing timing and value conversation

Responsibilities

Own the full renewal lifecycle for assigned mid-market accounts
Drive proactive portfolio management to ensure high renewal rates
Coordinate and execute 120-day renewal engagement plan to mitigate risk of churn
Negotiate terms and timing with customer contacts and stakeholders
Deepen relationships with key stakeholders to ensure consistent value realization and product adoption
Act as trusted advisor to customers on product utilization, goals, and outcomes
Connect with Customer Success and Support internally to solve customer challenges
Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets Examples: target 90 - 95% GRR and 102% - 105% NRR annually
Maintain clean and timely renewal forecasting and pipeline hygiene
Analyze churn drivers and surface insights for cross-team improvement
Partner with Sales, Customer Success, Product, and RevOps to align strategy and customer outcomes
Facilitate hand-off and assist Sr. Account Managers on expansion opportunities
Drive internal communication on risk indicators and renewal planning
Contribute customer feedback loops to product and service teams