Renewals Manager

Consensus

5d • Remote

About The Position

Do you enjoy negotiation and thrive in high-pressure situations? Are you able to understand the mind of your customer and exhibit empathy? If so, the Renewals Manager is precisely the job for you. In this position, you’ll work with many different teams within the organization (Client Success, Sales & Finance). You’ll be helping forecast upcoming renewals, identify struggling or top-performing customers, and auditing accounts to ensure all records are reliable and up-to-date. Your main focus will be driving customer renewals and working towards a gross revenue retention of 85%.

Requirements

• Strong written and verbal communication skills
• Excellent phone presence and interpersonal skills
• Ability to negotiate and think outside of the box
• Ability to drive progress and stay focused and motivated in a 100% Remote Work environment
• Ability to create new processes and initiatives to drive growth within the Renewals Program

Nice To Haves

• 3+ years of Sales or Customer Success Experience
• Bachelors or equivalent experience/degree

Responsibilities

• Proactive outreach to current customers to negotiate and drive early renewal conversations
• Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases
• Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100%
• Negotiating directly with customers on specific terms and conditions within their contracts
• Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts
• Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers
• Prepare renewal letters, amendments, and contracts based on the client’s needs
• Achieve an +85% gross revenue retention yearly
• Conduct post-cancellation interviews with clients to identify strengths and weaknesses
• Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement
• Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts

Benefits

• Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
• Retirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions.
• Family First: We offer paid parental leave, so you can prioritize what matters most—your family.
• Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh. Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
• Flexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
• Grow with Us: Participate in our professional development program to expand your skills and advance your career.
• Give Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager