Account Manager - Indianapolis, IN

Millcraft•Indianapolis, IN

1d•Hybrid

About The Position

Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

Requirements

Proven expertise in sales promotion and business development
Strong knowledge of the paper, packaging, or related industries preferred
Demonstrated experience managing customer relationships and driving new business
Exceptional verbal and written communication skills, with a polished and professional demeanor
Highly responsive, proactive, and dedicated to providing outstanding customer service
Strong negotiation skills and the ability to influence and persuade stakeholders.
Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals
High proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plus
Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing
Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement

Responsibilities

Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
Drive profitable growth by presenting and promoting our products and services
Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
Gather and provide valuable feedback from clients to enhance service offerings and product development
Maintain accurate records of customer information, sales activities, and business opportunities
Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
Contribute to the development of actionable solutions and best practices through feedback and collaboration