Member Services Director - Vendor Services

Info-Tech Research Group • Toronto, ON

1d

About The Position

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Requirements

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
• Active listening: Able to identify client needs; asks great questions & listens.

Nice To Haves

• Experience working as part of a team an asset.
• Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member life-cycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Benefits

• Competitive compensation and comprehensive benefits package.
• Generous time-off policy, including summer hours and a winter holiday break.
• Funding for training, courses, and professional development.
• Employee scholarship programme and long-service awards (including travel incentives).
• “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level