Account Manager

RTB House

18d•$93,000 - $123,000•Remote

About The Position

As an Account Manager, you will own the client relationship post-sale and are responsible for ensuring superior client service through excellence in campaign management, relationship development and client retention. In this client-facing role, you will work on leading brands and focus on performance optimization and account growth.

Requirements

3+ years experience working in adtech or an agency role, managing online advertising campaigns for clients.
2+ years experience in a client-facing role.
Bachelor’s degree.
A passion for customer service. You have a talent for anticipating customer needs and exceeding expectations.
A knack for multitasking and organization. You’re able to juggle everything from campaign launches to ad hoc requests across multiple clients.
A data driven mindset. You’re comfortable organizing data in Excel and Powerpoint to present insights and recommendations to your clients.
A positive, can-do attitude. You have a high level of motivation and are willing to learn.
A determination and drive to succeed. You are resourceful, and have excellent analytical and problem solving skills.

Responsibilities

Own the client relationship post-sale.
Ensure superior client service through excellence in campaign management, relationship development and client retention.
Work on leading brands and focus on performance optimization and account growth.
Be the quarterback of your accounts, leading plays for account development and growth strategy.
Act as the main point of contact and build strong relationships with clients through regular face-to-face meetings, phone, video, and email communication.
Maintain clear, concise and timely communication regarding all customer requests.
Be an expert on all RTB House products and services.
Run point on ad campaign launches, guiding customers through the process and managing internal communication.
Provide regular reporting and updates on campaign performance, including QBR presentations.

Benefits

Permanent remote work, in-office, or hybrid combination.
Direct impact on the success of the company.
Growth and career path prioritization.
Comprehensive and continuous training.
Stipend for external courses.
100% coverage of medical insurance premium.
Matching 401K plan.
Vacation days.
Sick days.
Office stipend.
Phone or internet stipend.
Baby cash.
Stipend for external training.
Performance bonus eligibility.
In-person and virtual events including coffee socials, happy hours, and off-site summits.