Account Manager

Assembly Software

23d•Remote

About The Position

Assembly is seeking an Account Manager who views every client relationship as a chance for growth. This role involves identifying opportunities for expansion and deeper integration of Deliverable AI within client accounts. The Account Manager will be responsible for the commercial expansion of a portfolio of law firm accounts within their designated regional territory. They will collaborate with a Customer Success Manager (CSM) who focuses on client satisfaction, allowing the Account Manager to concentrate on growing the relationships. The territory is to be treated as a franchise, with the Account Manager expected to take full ownership.

Requirements

3+ years in B2B SaaS account management or sales with a proven track record of meeting renewal and expansion targets.
A strategic, relationship-driven approach, with the ability to develop account plans.
Comfortable navigating complex stakeholder maps and conducting commercial discussions at all organizational levels.
Proficiency with CRM systems and a data-informed mindset.

Nice To Haves

Experience working with law firms or in the legal tech space.

Responsibilities

Manage a portfolio of existing law firm accounts, owning renewals, upsells, and expansion revenue.
Build multi-threaded relationships across accounts, engaging with stakeholders from paralegals to managing partners.
Conduct strategic business reviews that provide real insights and identify growth opportunities beyond basic usage data.
Partner with Customer Success to maintain account health and proactively address any potential risks.
Accurately forecast revenue and maintain detailed Salesforce records for planning purposes.