Account Manager, Law Firm Referrals (Remote - Utah)

Ovation Law Firm

1d • Remote

About The Position

Ovation Law Firm is building one of the fastest-growing personal injury firms in the country, and we're looking for an Account Manager to own and strengthen our referral partner network. This is not an account management role where you simply maintain relationships. You'll be responsible for identifying, onboarding, managing, and optimizing our law firm referral partners while ensuring every client receives exceptional representation. You'll work directly with firm leadership, operations, intake, and our attorney partners to maximize client outcomes and continually improve the performance of our referral network. If you're analytical, proactive, relationship-driven, and thrive in fast-moving environments where ownership matters, we'd love to meet you.

Requirements

• Bachelor's degree.
• 3+ years managing strategic accounts, partnerships, client relationships, or operational programs.
• Strong analytical skills with the ability to interpret performance metrics and identify opportunities.
• Experience using CRM systems and spreadsheets to manage relationships and performance.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable making independent decisions while collaborating across multiple departments.
• Applicants must currently live in Utah.

Nice To Haves

• Experience within legal, healthcare, professional services, or other relationship-driven industries.
• Personal injury or legal operations experience.
• Experience working in high-growth organizations.
• Experience building or improving operational processes.

Responsibilities

• Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs.
• Lead the onboarding process for new partners, educating them on Ovation's underwriting standards, referral model, and operating expectations.
• Own the ongoing management of our referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics.
• Build trusted relationships while holding partners accountable to agreed-upon performance standards.
• Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences.
• Monitor case progression, partner decisions, and operational performance to identify risks before they become problems.
• Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue.
• Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration.
• Help expand Ovation's national referral network as we continue to grow into new markets.

Benefits

• Health, dental, and vision insurance benefits.
• Paid time off (PTO).
• Opportunity to directly influence the growth and success of a rapidly expanding law firm.
• Long-term growth opportunities within a fast-growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level