Account Manager
About The Position
Intercept is an award-winning B2B marketing agency specialized in Tech Entreprise clients. We create impactful digital content, creative, campaigns, and agentic solutions that engage IT and business decision-makers. We work with some of the largest enterprise technology companies in the world, including Microsoft, SAP, Lenovo, Intel, AMD, Cisco and more, helping them connect with their target audiences in meaningful ways. As a Certified Great Place to Work, we foster a collaborative and innovative environment where employees excel. With a fully remote workplace, we provide our team the flexibility they need to thrive both at home and at work. At Intercept, we’re building the future of work through a hybrid human + AI model. Our team is supported by custom-built AI teammates that act as thinking partners, process accelerators, self-serve assistants etc., freeing our people to focus on high-value creative and strategic work. We don’t replace human talent; we amplify it.
Requirements
- 4–5+ years of experience in a client-facing role within a marketing agency or client-side environment
- Experience managing and growing client relationships, not just servicing them
- Comfortable initiating commercial conversations and advancing opportunities
- Strong written and verbal communication skills with senior client stakeholders
- Highly organized, adaptable, and effective in fast-paced, multi-account environments
- Confident collaborator able to work across strategy, creative, content, and delivery teams
- Strong critical thinking and problem-solving skills
- Demonstrated comfort with AI-powered tools and modern digital workflows
- Proficient in Microsoft Office and collaborative, remote-first work environments
Nice To Haves
- Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
- University degree in Marketing, Business, Communications, or equivalent experience preferred
- Bilingualism (English/French) is an asset but not required
Responsibilities
- Serve as the primary day-to-day client contact and trusted partner across assigned accounts
- Lead client calls with confidence, structure, and clear next steps
- Manage ongoing client communications, ensuring clarity, responsiveness, and professionalism
- Build deep knowledge of client priorities, stakeholders, and internal dynamics
- Maintain strong relationships through proactive engagement, not reactive support
- Own post-project follow-on conversations and proactively advance next engagements
- Identify upsell, cross-sell, and expansion opportunities across existing accounts
- Actively “hunt” for new stakeholder relationships, teams, or business units within client organizations
- Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
- Contribute to shared growth accountability, including pipeline contribution and account expansion goals over time
- Spot client signals early and translate them into concrete opportunities for Intercept
- Provide client-facing oversight across programs while sharing project management responsibilities with Integrated Producers on a project by project basis
- Maintain awareness of timelines, scope, and dependencies to ensure client expectations are met
- Act as an escalation point when risks, changes, or issues arise
- Partner closely with Integrated Producers to ensure alignment between client intent and delivery reality
- Reinforce clarity, prioritization, and accountability across internal and external stakeholders
- Contribute to campaign and program strategy alongside Strategy, Content, and Creative teams
- Apply insight from performance data, research, and client feedback to inform recommendations
- Stay conversant in modern B2B marketing, buyer journeys, and AI-enabled approaches to execution
- Support creation and maintenance of key client-facing and internal documents (briefs, feedback summaries, recap notes)
- Review deliverables at key milestones to ensure alignment with client expectations and quality standards
- Facilitate internal alignment calls when needed, ensuring clear documentation and follow-through
- Demonstrate curiosity and openness to new tools, processes, and ways of working
- Apply AI-powered tools and workflows to support account planning, insight gathering, and efficiency
- Stay informed on industry trends, emerging platforms, and evolving B2B best practices
- Bring forward ideas that help Intercept and its clients work smarter, not just harder
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
