Account Manager - Fintech

Spade•New York, NY

4d•Hybrid

About The Position

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features. Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work. As an Account Manager at Spade, you'll contribute directly to Spade’s revenue growth by owning the strategic relationships and growth trajectory for our customers. You'll manage implementations, drive product adoption and expansion, and build deep partnerships with the world’s leading fintechs.

Requirements

5+ years of experience, including 3+ years of account management, sales, or customer success experience for a technical product
Experience carrying a quota with responsibility for account growth, upsells, and renewals
2+ years of experience in fintech, banking, or payments
Experience owning commercial outcomes — a quota, NRR target, or revenue retention number
Experience leading contract renewals and negotiating commercial terms
Experience in a high-growth startup environment
Comfort using AI, automation, and self-built workflows to scale yourself
Based in NYC with ability to work out of our Flatiron office at least 2 days/week

Nice To Haves

Experience supporting both fintech and bank/financial institution customers
Experience with transaction or payments data
Experience with API or data products
Experience building post-sales playbooks, SOPs, or operating frameworks from scratch

Responsibilities

Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor
Partner with Sales on pre-signature deals to ensure clean handoffs, then run implementations on time and on scope — holding both Spade and the customer accountable to milestones
Lead renewals and pricing negotiations, including multi-year commitments and conversations on over-utilization or scope changes
Drive expansion by spotting opportunities and selling customers into new Spade products
Build executive relationships at each customer — understanding their roadmap, org structure, and strategic priorities — and run QBRs, executive briefings, and onsite visits that move the relationship forward
Partner with engineering and product on technical investigations and root cause analysis, and translate customer feedback into prioritized roadmap asks
Build the post-sales playbooks, SOPs, and account frameworks that let Spade scale