Account Manager

TTM•Stafford Springs, CT

About The Position

The primary job objective is to work with Sales and Program Managers and with internal Engineering, Quality and Manufacturing Customers and assigned External Customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness that directly affects the customer’s decision to continue to do business with TTM Technologies. Inside Sales II will have responsibility to grow the business.

Requirements

General math, reading, computer skills.
Good English verbal and written communication skills.
Able to read and understand blue prints and procedures.
Able to use/read calipers & micrometers.
Has good hand/eye coordination, manual dexterity, reading vision, hearing perception, and is able to speak clearly.
Will need following traits and attitudes: detail oriented, approachable, good interpersonal skills, trustworthy, willing to learn, punctual, self-disciplined, takes direction well, dependable, flexible, team player, professional, reliable, self-motivated, takes pride in work.
Able to work with minimal supervision.
Able to lift up to 40 pounds; able to sit or stand for several hours at a time.
Associate’s degree in Business or equivalent combination of education & work experience.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Bachelor’s degree a plus.
Electronic, PCB and/or assembly production knowledge preferred.

Responsibilities

Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
Develop and maintain positive relationships with key customer contacts.
Interact with manufacturing and supervisory personnel to communicate information back to the customer.
Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
Enter, follow and manage quotations.
Respond to RFQ’s (Request for Quotation)
Enter, follow and manage customer orders
Troubleshoot and resolve issues with a sense of urgency.
Deal directly with TTM Production Control to obtain accurate and timely information.
Navigate and utilize TTM’s Praxa business system
Navigate and utilize TTM’s Customer Connect quoting system.
Facilitates and attends meetings.
Manage at least one (1) customer account with responsibilities including:
Manages customer product through the plant.
Provides leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects.
Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers.
Review Customer RFQs and prepares pricing analysis and proposals for processing.
Recommend pricing and delivery strategies for Customer Quote responses.
Process customer orders to Order Entry.
Process customer change orders to Planning and Order Entry.
Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction.
Assist in development of annual sales bookings forecast data relative to assigned accounts of responsibility and provide daily, weekly, monthly sales booking forecast data.
Assist Company Controller as needed with Accounts Receivable collection activities.
Responsible for growing profitable revenue and market share from customers assigned to his/her assigned territory.