Account Manager

Accel Entertainment•Chicago, IL

12d•Hybrid

About The Position

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com .

Requirements

Previous account management and/or outside sales experience, partner industry experience also accepted (restaurant, bar, hospitality, etc.,)
Willingness and ability to travel
Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Advanced problem resolution skills and negotiations
Ability to create and manage marketing initiatives
Core computer and Microsoft Office competencies
Excellent written and verbal communication skills
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Minimum of 21 years of age

Responsibilities

Develop relationships with assigned account portfolio
Use insights and consultative selling techniques to teach customers about industry trends; offering unique perspectives on how Accel solutions will help their business grow
Leverage strong ties within Industry and Community to open doors and deliver results
Acquire a thorough understanding of customer needs and requirements
Collaborate with marketing team to plan customized on-site marketing materials, introduce and execute marketing initiatives with locations to expand their player base, and increase YoY Net terminal income
Engage with account key decision makers 2-3 times a month; schedule quarterly reviews of location performance
Develop new business with competitor accounts, with the goal of signing and transitioning them to Accel
Schedule regular visits to establishments for the purpose of retention and revenue growth
Regularly update Accel’s CRM system (Salesforce) with the latest customer information and use customer intelligence for account planning purposes
Perform special projects and related duties as assigned