Account Manager
About The Position
The Account Manager is the front line of service and communication with our client base. This role is responsible for developing business relationships, educating clients about our products and services, consulting on product selection, processing order inquiries, moving inquiries through the revision & confirmation process, securing deposit payments, and ensuring a satisfactory customer experience throughout all phases of the rental process. The Account Executive conducts extensive communication both externally and internally, and is accountable for a high degree of accuracy across all aspects of the job.
Requirements
- Ability to read, analyze, and interpret business documents.
- Strong communication skills, both written and verbal.
- Ability to calculate figures such as discounts, percentages, and proportions.
- Strong organizational skills
- Versatile problem solver
- Exceptional critical thinking skills
- Superior attention to detail
- Proficiency in IntelliEvent software
- Proficiency in Microsoft Office, particularly Excel and Word
- Experience with CRM systems and order management software
- Familiarity with Stripe credit card processing system
- Ability to learn and quickly develop proficiency in new systems is expected
- Excellent written communication skills, ability to convey detailed information succinctly & accurately via email.
- Proven ability to prioritize tasks
- Strong organizational skills
- Self motivated, works well independently
- Takes direction well
- Fun, positive attitude
- Calm under pressure
- Committed to the success of the team at large
Nice To Haves
- Bachelor’s Degree from four year college or university desired
- Experience in the Event or Hospitality Industry in one of the following functions highly desired: Sales, Coordination, Administration / Admin Assistant
Responsibilities
- Conduct market research to identify new or undeveloped business opportunities
- Develop relationships with new leads
- Educate customers about our products and services, how to work with rental products, and which products are appropriate for each use case
- Manage expectations and timelines surrounding the rental process
- Receive, input, and manage order inquiries in IntelliEvent software system
- Follow up & confirm pending orders to ensure timely processing through our Operational protocols
- Liaise with Operations / Production regarding product availability, fulfillment logistics, inventory, aberrations, etc to strategize optimal client experience
- Process deposit payments, providing receipts & confirmation of order reservation
- Manage customer data including: accurate contact information for all parties within an account, signed Rental Agreements, completed CC Authorization Forms, valid tax forms, etc.
- Assist with troubleshooting issues with delivery, product quality, customer (dis)satisfaction, returns issues, missing items, etc.
- Represent Nuage Designs publicly at industry events and online via any publicly-available social media platforms (if shared)
Benefits
- Base salary plus sales commission structure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
