Account Manager

Access One•Chicago, IL

11h•$80,000 - $100,000•Hybrid

About The Position

Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients’ businesses. Our custom-tailored offerings can be deployed modularly or as a complete end-to-end solution, covering business phones, unified communications, managed IT services, cybersecurity, security systems, and cloud-based technologies. The Account Manager is responsible for owning and growing a defined book of business by delivering exceptional client experience, driving contract renewals, and identifying expansion opportunities. This role manages approximately 100 client accounts totaling ~$4M in annual recurring revenue (ARR).

Requirements

2–4 years of experience in account management, client success, or relationship management
Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets
Ability to manage both business and technical conversations with clients
Strong organizational and time management skills
Excellent communication and relationship-building abilities
Ability to manage a high-volume book of business in a fast-paced environment

Nice To Haves

Experience at a Managed IT Services Provider (MSP) strongly preferred
Bachelor’s degree preferred or equivalent experience

Responsibilities

Build and maintain strong client relationships while serving as a trusted advisor and advocate
Execute contract renewals with a target of less than 5% revenue write-down on base renewals
Target 15% annual growth across assigned book of business through up/cross-selling
Serve as the primary point of contact for pricing, service changes, and issue resolution
Conduct quarterly client-facing business reviews (QBRs)
Coordinate with internal teams to ensure a best-in-class client experience
Perform client site visits as needed
Stay informed on product offerings and recommend solutions aligned to client needs