Account Manager (#92)

Sunstates Security•Brentwood, TN

2d•Onsite

About The Position

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success. Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies. At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Requirements

Responsible for the daily functioning of a contract site including operations, training, customer service, personnel motivation and management, security & safety in accordance with Sunstates objectives.
This is an active hands-on role.
Provide leadership to employees and develop and maintain strong relationships with customers.
Present professionally.
Excellent written and verbal skills.
Proficient computer skills to include MS Office and be able to learn other programs.
Possess a valid Driver's License and be 21 years of age or older with a clean driving record.
TN Security License

Responsibilities

Responsible for the direction, coordination, and supervision of all site Security Officers.
Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
Train subordinates on procedural guidelines, chain of command, company policies, and operational & site-specific forms.
Enforce consistency in policy and procedure implementation with the site.
Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching; inspections; and corrective actions with branch management guidance.
Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
Produce Quality Assurance checks (QA1A) through eHub to assure positive results and monthly vehicle inspections through eHub for vehicle(s) used at the site.
Ensure there are no dark hours.
With Regional Management assistance, ensure account remains consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).
May perform other duties as assigned by Management and in coordination with the Operation Manager.