Account Manager

Guardian Pharmacy Services Management • San Diego, CA

18d • Remote

About The Position

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Requirements

• High school diploma or equivalent
• 3+ years of related experience
• Experience in long-term care pharmacy and/or an institutional patient-care setting, such as assisted living or skilled nursing
• Valid driver's license and clean driving record
• Strong computer skills, including Microsoft Office, Outlook, and internet-based systems
• Demonstrated customer service, troubleshooting, and problem-solving skills
• Ability to work independently and manage deadlines

Nice To Haves

• Bachelor's degree
• Experience with pharmacy systems, eMAR, Salesforce, or similar platforms
• Experience training facility or healthcare staff

Responsibilities

• Serve as the primary point of contact for assigned Northern California facilities, developing strong relationships and understanding their needs, challenges, and goals.
• Partner with pharmacy operations to quickly resolve service issues and keep clients informed throughout the process.
• Build trust with facility leadership and staff by providing responsive support, expertise, and practical solutions.
• Support new facility onboarding, including data collection, eMAR support, quality assurance, and coordination with internal teams.
• Conduct training and education for facility staff on pharmacy systems, operational best practices, regulatory requirements, and available tools.
• Prepare for and participate in business reviews with facility leadership to discuss service, performance, and opportunities.
• Maintain accurate client activity, contacts, tasks, and follow-up in Salesforce CRM.
• Support local relationship-building and business development initiatives as needed.
• Stay informed on long-term care pharmacy and industry trends.
• Work closely with internal pharmacy teams to continuously improve the customer experience.

Benefits

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED