Account Manager - FT/DAY

Pioneer Human Services•Spokane, WA

7d•$21 - $32•Onsite

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Food Services - Account Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

Must have a high school diploma or GED and possess a valid WA state Food handler’s card.
At least 2 years’ experience in food service account management or restaurant management.
At least 6 months experience as a delivery driver (any type) and have some knowledge of the area of service.
Ability to comprehend local maps and directions
Hands on experience in sales and an ability to deliver an excellent customer experience.
Experience in developing positive relationships and handling customers’ needs.
Must be able to communicate clearly in English.
Willingness to adhere to assigned routes, schedules, safety procedures and transportation laws.
Must possess a valid driver license and qualify as a PHS Approved Driver.
Must be able to lift up to 50lbs on a regular basis.

Nice To Haves

Some experience working in a commercial kitchen environment

Responsibilities

Ensures a high level of customer service and satisfaction with all customers in assigned region and resolves customer issues
Maintain contacts at each facility within assigned region by contacting them bi-monthly for regular “check – ins”.
Communicate regularly with customers informing them of changes to scheduled deliveries or product substitutions.
While on the clock, always have your phone charged and working to ensure continued line of communication with the kitchen staff.
Ensure that all product is delivered daily according to the menu. Accommodate all customer requests and fill missing items daily.
Make sure that food pars are met at all times and communicate daily with the kitchen staff
Consult with new customers regarding kitchen needs, storage capacity, billing and other needs for offering services.
After accounts are established, meet with new customers to orient them to the needs of food service including: consulting regarding proper kitchen set up, maintaining proper food temperatures, billing, delivery tickets, menus and website use.
Have a working knowledge of safety standards for kitchen staff.
Follow all established systems and controls for food order accuracy.
Load and unload delivery vehicles with food, containers, carts and other items.
Prepare, package and assemble food orders accurately for delivery.
Track and maintain food and supply inventories at customer locations.
Notify Kitchen Manager and Kitchen Leads if items are missing and needed.
Obey all traffic laws and practice safe and defensive driving techniques.
Check internal food temperatures prior to loading vehicle and at delivery.
Check orders in at customer facilities to ensure accuracy.

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)