Account Manager

Taylor Corporation•Fridley, MN

24d•$65,000 - $75,000•Onsite

About The Position

Taylor Corporation is seeking an Account Manager in Fridley-MN who is responsible for providing the customer with positive, consultative, and service-based experience. In this role, you will act as the project manager liaison between the customer and manufacturing facility, to ensure projects are delivered on time to customer expectations while maintaining internal profitability goals.

Requirements

Bachelor’s degree and/or 2+ years of experience in customer service or customer support role
Excellent written and verbal communication skills
Detail oriented, strong organizational skills and ability to handle complex tasks
Ability to solve problems effectively, respond to continually changing priorities and coordinate multiple projects
Proficient in Microsoft PowerPoint, Excel, Word, and Outlook
Project management skills

Nice To Haves

Previous print industry or manufacturing experience

Responsibilities

Gathering and understanding job specific requirements from the customer to accurately enter jobs into production
Align with Sales Rep on client expectations and service levels
Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
Resolving production-related issues to ensure customer expectations are met
Providing sales support, including product, pricing, schedule, capacity, and production related requests
Managing multiple accounts, programs/projects/tasks in a fast-paced environment
Documenting and maintaining account specific standard operating procedures
Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities
Maintaining favorable relationships with external customers and internal team members