Account Manager - 100k OTE & fully remote!

Inflect

2d • $100,000 • Remote

About The Position

As an Account Manager at Inflect, you will be the linchpin of customer engagements, executing and managing the full customer lifecycle to ensure seamless coordination and execution of digital infrastructure deals. This role combines Project Management and Customer Support, and is key to enabling the Sales team and Advisors to effectively support customers and drive revenue growth. You will coordinate and participate in customer meetings, ensuring all parties have the necessary information and context to make good use of everyone’s time. You will also manage stakeholder time and technical resources effectively, provide regular updates on open leads and deals, and proactively address potential engagement risks. By maintaining accurate and up-to-date documentation in Salesforce and providing regular status reports, you will ensure alignment and collaboration among all relevant stakeholders. Additionally, you will keep track of quote requests, inform Solution Advisors of progress, and reach out to customers regarding additional projects or upcoming renewals, ensuring a smooth and successful engagement process, long after a deal has closed.

Requirements

• Exceptional organizational skills
• Effective email communication
• Understanding the importance of giving context in all meetings and engagements
• Ability to build and nurture relationships, ensuring that clients' needs and expectations are not only met but exceeded
• Ability to deftly coordinate and collaborate with internal resources, including Solution Advisors and technical teams
• Ability to thrive in dynamic environments, adeptly managing multiple priorities and adapting to changing circumstances with ease
• Experience working in this industry (or industry-adjacent)
• Providing regular updates to stakeholders and ensuring that everyone is aligned and informed
• Identifying potential risks and addressing them proactively
• Commitment to maintaining high-quality standards and meticulous documentation in Salesforce
• Team player who thrives in a culture of collaboration

Responsibilities

• Build and maintain strong relationships with clients, ensuring their needs and expectations are met
• Coordinate with internal resources (Solution Advisors, Agents, technical resources, etc.) to ensure engagement objectives are achieved
• Coordinate and sit in on customer meetings, ensuring all parties have the information and context they need, including Solution Advisors, VP of Sales and even potentially the CEO. This includes post-meeting activity follow-up and coordination
• Providing regular updates to all relevant stakeholders on open leads and deals
• Manage stakeholder time as well as technical resources effectively on open deals
• Identify potential engagement risks and surface to internal stakeholders appropriately
• Ensure that all deliverables meet the Inflect’s quality standards as well as client expectations
• Maintain engagement documentation in Salesforce and provide regular status reports to clients and internal stakeholders as needed
• Routinely engage with all relevant engagement stakeholders, including clients, internal teams, and external partners, to ensure alignment and collaboration
• Keep track of quote requests to partners and keep Solution Advisors informed on quote request progress
• Create and update summaries compiling quotes utilizing google sheets and formulas
• Proactively reach out to customers regarding upcoming renewals
• Proactively reach out to customers to uncover new projects and additional revenue streams
• Actively reach out to new incoming leads within a consistent minimum SLA

Benefits

• 100% remote work environment
• Unlimited PTO
• Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
• 401k available
• Dental and Vision insurance available with widely used providers
• Option grants begin vesting after year 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed