Account Manager

Direct Travel•Remote,

17d•Remote

About The Position

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! This is a remote position, reporting to the Director of Account Management. To best support our team and customers, this role will work regular business hours aligned to the West Coast: 8:00 a.m. – 5:00 p.m. Pacific Time (PST).

Requirements

Bachelor's degree in business-related field OR equivalent experience
Minimum 1 year corporate travel or account management experience, or similar travel industry transferrable skills and experience
Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
Demonstrated ability to influence corporate client decisions
Ability to think strategically, and manage and align inter-organizational expectations
Strong problem-solving skills with a focus on innovative and creative solutions
Excellent relationship-building skills
Excellent communication skills (written, verbal, interpersonal)
Excellent presentation and meeting facilitation skills
Strong data analysis and interpretation skills
Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook

Nice To Haves

SalesForce CRM experience an asset

Responsibilities

Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to: Client retention, Managing all existing client contract terms including Negotiations for contract renewals or extensions and amendments, Implementation, Business consolidation and growth opportunities, Selling additional value-added products and services, Managing client profitability, Conducting business reviews.
Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.
Provide consulting services to clients for (but not limited to) Travel policy development, The negotiation, creation and maintenance of airline, car rental and hotel programs.
Capturing all relevant client related data and opportunities in CRM.
Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.
Work well in a team environment.