Account Manager (Jacksonville Operations)

First Coast Security•Jacksonville, FL

1d•Onsite

About The Position

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow. First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Requirements

Experienced and dependable Account Manager to oversee the day-to-day operations of assigned security accounts.
This position serves as the primary liaison between the client, security officers, Operations, and Human Resources.
Strong leadership, communication, problem-solving, organizational, and customer-service skills with the ability to manage employees and client expectations in a fast-paced security environment.
Bachelors Degree
High School Diploma or GED
Associates Degree
"D" Security License
Valid Drivers License
First Aid/CPR/AED
Drug Screen
Criminal Background Check
Motor Vehicle Education Verification
Employment Verification

Responsibilities

Manage daily operations and client relationships for assigned accounts.
Supervise, coach, and support security officers.
Maintain adequate staffing and address scheduling, call-offs, overtime, and coverage needs.
Monitor employee attendance, performance, professionalism, and compliance with post orders.
Ensure officers maintain required licenses, certifications, training, and account credentials.
Address routine employee concerns and escalate HR-related matters appropriately.
Document performance, attendance, incidents, counseling, and client concerns.
Partner with HR on investigations, corrective action, leave, accommodations, and other employee-relations matters.
Respond promptly to client concerns and ensure contractual expectations are consistently met.
Promote employee accountability, retention, and excellent customer service.