Account Manager

talentpluto • New York, NY

1d • Onsite

About The Position

Our partner is an early-stage AI company that builds voice, SMS, and text agents to automate sales for businesses serving families. The company has achieved approximately $1M in revenue within four months, works with major customers like Nike, Disney, and IMG, and is supported by notable operators and investors. The team is currently very small and focused on building. The role involves hiring a Founding Account Manager / Founding CSM to establish the post-sales function from the ground up. This individual will be responsible for the entire customer experience post-deal closure, including onboarding, implementation, integrations, go-live, and continuous account management. This is a highly cross-functional position offering significant ownership in an early-stage environment.

Requirements

• 3–4+ years of startup experience minimum
• Strong preference for someone who has worked as a founding employee or in a very early-stage startup environment
• Experience in Customer Success, Account Management, Implementation, or a similar post-sales function
• Comfortable building processes from scratch rather than inheriting a mature function
• Strong communication skills and ability to manage premium, white-glove customer relationships

Nice To Haves

• Experience working at a vertical AI, voice AI, or GTM-oriented company and understanding tools like CRM, lead scoring, and messaging systems
• Willingness to relocate ASAP

Responsibilities

• Own customer relationships end-to-end after contract signature
• Lead onboarding and implementation for new accounts
• Coordinate integrations across CRM, scheduling, Twilio, email, and related systems
• Help customers get live and ensure strong early adoption
• Run check-ins, manage campaigns, and deliver a high-touch customer experience
• Build the post-sales playbook and define processes from 0→1
• Partner closely with founders to improve deployment and customer outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed