Account Manager (OMP Software - Chemical Industry)

OMP Careers•Atlanta, GA

About The Position

As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.

Requirements

Customer life cycle management
Stakeholder relationship management
Understanding of customer industry and business needs
Internal communication with delivery and marketing teams
Account strategy development
Stakeholder mapping
Project governance alignment
Customer engagement and retention strategies
Post-project solution guidance
Account management meeting preparation and execution
Business negotiation within existing accounts
Account action plan development and management
Prioritization of multiple customer engagements
Customer expectation management

Responsibilities

Developing outstanding customer partnerships focused on the entire customer life cycle.
Building and managing long-lasting relationships with multiple levels of stakeholders.
Understanding our customers’ industry and business situation, concerns, and needs.
Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
Mapping stakeholders using organization charts of customer leadership and teams.
Aligning with the project team during all project phases through optimized governance.
Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
Negotiating new areas of business within existing accounts.
Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
Balancing and dynamically prioritizing multiple customer engagements.
Shaping and managing customer expectations through changing relationship stages.