Account Manager (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

3d•Hybrid

About The Position

As an Account Manager, you will serve as the primary point of contact for key clients, ensuring their needs are met through proactive communication and strategic solutions. You’ll manage account health, oversee inventory and billing accuracy, and lead a team to deliver exceptional service and operational efficiency. Your work will directly influence client satisfaction and retention by building strong partnerships and driving revenue growth. By optimizing storefronts, resolving escalations, and implementing process improvements, you’ll help clients achieve their goals while strengthening Benson’s reputation for reliability and excellence. Your leadership will foster a high-performing team that consistently meets KPIs and service level expectations.

Requirements

Bachelor’s degree in Business Administration, Management, or Marketing (or equivalent experience).
5+ years in client services, business development, or account management.
2+ years in people leadership.
Strong communication and relationship-building skills.
Ability to lead and develop teams effectively.
Expertise in problem-solving and critical thinking under pressure.
Proficiency with EFI Pace and Microsoft Suite (Excel, PowerPoint, SharePoint, Teams).
Skilled in managing KPIs, SLEs, and operational workflows.
Detail-oriented with strong organizational and time management abilities.

Nice To Haves

Multi-family industry experience is a plus.

Responsibilities

Own client relationships and act as a strategic partner to drive engagement and growth.
Lead internal and external meetings, business reviews, and proactive check-ins.
Oversee inventory management, billing accuracy, and credit hold resolution.
Coach and develop team members through performance reviews and ongoing feedback.
Collaborate across departments to resolve issues and implement process improvements.
Ensure compliance with SOPs and maintain accurate client records in EFI Pace.

Benefits

Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.