Account Manager, Content Activation Solutions

Bazaarvoice•Austin, TX

1d•Onsite

About The Position

The Account Manager is part of an exciting team driving client success! This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns. We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients. The ideal person will be confident upselling, very well organized, professional and adaptable, and have strong presentation skills. Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role. Account Managers drive a positive client experience and identify opportunities to better service clients. They are responsible for all deliverables, tracking and executing campaign performance. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i. e. number of member social posts, quality of posts, impressions, engagement rates, etc) and client buildout.

Requirements

3+ years Account Management client-facing experience.
Track record of working with clients and internal stakeholders at all levels.
Ability to maintain strong client focus.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Passion, energy, and a collaborative work ethic.
Proven ability to ramp-up quickly and be a self-starter.
Full authorization to work in the USA.

Nice To Haves

Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role.

Responsibilities

Define and execute strategies that inspire clients and Influenster Community Members.
Proactively engage with Sales and Client Success.
Confidently “sell” services offerings to Clients.
Facilitate client workshops and sessions, presenting, and walking through our services offerings.
Manage and properly set expectations with both internal and client stakeholders.
Advocate on behalf of the Client and your team.
Manage and drive a portfolio of Campaigns from initiation to close.
Define and maintain timelines identifying milestones, risks, and mitigation strategies.

Benefits

We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices.
Transparency and trust accelerate our collective performance.
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities.
Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.
Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check.
This process is strictly conditional upon your prior written consent.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.