Account Manager

Arch Capital Group•Cortland, NY

9d•Onsite

About The Position

The Account Manager is responsible for managing and administering the established New York public school insurance portfolio. This role delivers responsive account service, coordinates policy transactions and compliance activities, supports underwriting operations, and strengthens relationships with insureds, brokers, agents, and internal partners. The Account Manager also contributes to business retention and growth by identifying opportunities, cultivating leads, and sharing market intelligence.

Requirements

Working knowledge of property and casualty insurance products, policy documents, terminology, and account-management practices.
Understanding of regulatory and compliance requirements applicable to insurance transactions in New York State.
Strong customer-service and relationship-management skills, with a consultative and solutions-oriented approach.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational, prioritization, and time-management skills, with close attention to detail.
Ability to manage multiple assignments, meet deadlines, and work independently through completion.
Ability to collaborate effectively across underwriting, processing, compliance, marketing, and sales functions.
Sound judgment, initiative, professionalism, reliability, and a positive approach in a fast-paced environment.
Five or more years of insurance industry experience, including account management or customer service responsibilities.
Active New York State Property and Casualty insurance license required.

Nice To Haves

Experience supporting public entities or educational institutions is preferred.
Active New York State Life, Accident, and Health insurance license preferred or required based on assigned responsibilities.

Responsibilities

Manage required compliance activities and written communications, including processing cancellation and nonrenewal notices.
Prepare accurate new-business and renewal proposals for presentation to insureds, agents, and brokers.
Coordinate the marketing and processing of new and renewal policies, including ordering and issuing binders, certificates, endorsements, and policy documents within established service timelines.
Maintain complete and accurate account documentation, including a written record of actions, decisions, and customer communications.
Provide weekly activity and status reporting to management for the underwriting team.
Conduct consultative conversations with insureds, brokers, agents, and Marketing Associates; respond promptly and professionally to telephone and email inquiries.
Identify, recommend, and implement process improvements that increase operational efficiency, accuracy, and service quality.
Support market penetration and profitable growth through lead generation and business-development activities.
Build, maintain, and expand customer relationships through telephone, email, and other approved communication channels, helping cultivate opportunities.
Gather and communicate competitive market intelligence to Territory Sales Managers, including follow-up on lost business when appropriate.
Perform other duties and special projects as assigned.