Account Manager, BMT

Haemonetics

12d • Hybrid

About The Position

Account Managers are responsible for managing relationships with clients and customers, ensuring their needs are met and providing them with excellent service. They act as the main point of contact between the company and the client, handling any issues or concerns that may arise. Account Managers also work to identify new business opportunities and upsell products or services to existing clients. Strong communication, negotiation, and problem-solving skills are essential for success in this role.

Requirements

• Bachelors of Arts or Science
• 6+ years of experience
• Strong written and verbal skills
• Experienced in negotiation
• Proven ability to build relationships
• Thorough knowledge of medical device market, products, and customers.
• A demonstrated strong work ethic coupled with a sense of urgency to accomplish objectives.
• A highly developed business acumen and experience in targeting and prioritizing key customer accounts.
• Demonstrated ability to establish personal credibility in the targeted territory to create a forum for delivering our message to clinical staff, administrators, and physicians as well as overcoming obstacles.
• Emotional Intelligence to manage their schedule and clinical resources effectively and efficiently.
• Previous Medical Device sales experience preferably calling on Interventional Cardiologists, EP’s,Vascular Surgeons,Interventional Radiologists and administrators in the targeted territory.
• Aggressive strategic thinker and tactical planner who exhibits flexibility, innovativeness and resourcefulness in accomplishing objectives both as a leader and as a player.

Nice To Haves

• None

Responsibilities

• Accountable for overall territory management, achievement of equipment and consumable sales goals, profitability and account management within the assigned product lines
• Develop and execute comprehensive territory plans by account to increase revenue and secure new business
• Provide accurate and timely quarterly sales forecasts
• Partner with cross-functional counterparts (especially Clinical Specialists) as appropriate to effectively deliver and drive the adoption of our technologies
• Maintain existing business including ensuring accounts remain contractually compliant and incremental business is achieved
• Resolve customer concerns through accurate and timely investigations; swiftly develop and implement corrective actions to ensure outstanding service for our customers and clients
• Keep up-to-date account data within CRM including contacts and pipeline opportunities
• Effectively target new business through the use of analytical tools
• Identify key influencers and uncover needs solved by our technologies
• Educate customers on products, concepts, & industry trends
• Develop brand loyal clinical, economic, and technical champions
• Conduct superior sales presentations, product evaluations, collect detailed data points, and focus on service to drive customer conversions
• Arrange multi-disciplinary hospital consensus meeting to get agreement from all stakeholders on purchase
• Prepare equipment and consumable quotes and creates mutually beneficial local contract agreements
• Drive urgency and priority to our technology and secure hospital/departmental capital funding
• Function as Project Manager to manage and plan entire product implementation post-sale securing and collaborating with appropriate Haemonetics implementation resources for project from contract to go-live, including device installation, software integration, and laboratory equipment validation. Implementation support requires both virtual an on-site needs
• Consult internal product development in the creation of new products and services
• Collaborate with key opinion leaders and provide network to thought leaders
• Attend industry conventions and trade shows
• Provide product feedback to Sales, Marketing and R&D including customer feedback on product enhancements and competitive developments
• Provide data to sales, marketing, and R&D for specific recommendations that require input from key stakeholders
• Attend continuous virtual and live trainings and stay informed on advancements in clinical procedures, clinical studies impacting our technologies, and competitive innovations
• Other duties as assigned

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• Employee stock purchase plan
• Flexible time off for salaried employees
• Accrual of up to 64 hours (annually) of paid sick time
• Paid and/or floating holidays
• Parental leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior