Account Manager

Steelhead Productions • Las Vegas, NV

1d • Onsite

About The Position

As an Account Manager at Steelhead, you’ll be at the center of the action—guiding projects from kickoff to show floor, connecting clients with our creative and production teams, and turning every challenge into forward momentum. You’ll own the client experience, protect the details, and help create work that clients are excited to bring to life.

Requirements

• Three to five years of experience in account management, client services, or a related role.
• Strong project, task, and timeline management skills across multiple active projects.
• Excellent written and verbal communication skills.
• High emotional intelligence, professionalism, and diplomacy.
• Experience managing project budgets and interpreting estimates.
• Strong attention to detail, organization, follow-through, and accountability.
• Ability to navigate ambiguity, changing priorities, and last-minute requests with composure.
• Proficiency with CRM and project management software.
• A collaborative, client-focused, and solutions-oriented approach.

Nice To Haves

• Experience in trade shows, live events, experiential marketing, advertising, or an agency environment is preferred.

Responsibilities

• Serve as the primary point of contact for assigned clients, providing a responsive, high-touch experience throughout every project.
• Build trusted client relationships by understanding their goals, expectations, priorities, and business needs.
• Communicate client goals, project scope, expectations, deadlines, and deliverables to internal Steelhead teams.
• Collaborate with Design, Estimating, Production, and other departments to deliver compelling solutions within budget.
• Manage project milestones, schedules, approvals, timelines, and deliverables—both internally and externally.
• Monitor project budgets and proactively identify potential scope, cost, or timeline risks.
• Coordinate with third-party vendors and partners involved in project execution.
• Ensure all client-facing communications are professional, clear, accurate, and timely.
• Maintain detailed project and account documentation in Steelhead’s CRM and project management systems.
• Identify opportunities to strengthen relationships within client organizations and grow year-over-year account activity.

Benefits

• Healthcare coverage (medical, dental, vision, HSA, voluntary plans, EAP)
• 401(k) with company matching
• Flexible Time Off (FTO), PTO for sick leave, and paid company holidays
• Professional development budget for training and continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed