Account Manager

Docomo Pacific, Inc•Tamuning, GU

16d•Hybrid

About The Position

At DOCOMO PACIFIC, we connect people, innovation, and opportunity to help shape a brighter future for our island communities. Guided by excellence, respect, trust, teamwork, and the spirit of Ina’fa’maolek—working together for the greater good—we’re looking for an Account Manager to support our business customers. As an Account Manager, you’ll serve as a key partner to business clients by identifying opportunities, delivering tailored solutions, and ensuring customers receive the support and service they need to keep their operations running smoothly.

Requirements

Positive, energetic personality with a passion for helping others.
Strong verbal and written communication skills, with empathy, professionalism, and confidence when presenting solutions.
Ability to remain calm, confident, and solution-focused under pressure.
Proficiency with computers and the ability to navigate multiple systems, tools, and data platforms.
Previous experience in sales, account management, customer service, or call center environments; telecommunications experience is a plus.
Flexibility to adjust to client needs, including occasional evenings, weekends, or holidays.
High school diploma or GED required.
At least two (2) years of sales, account management, or related customer-facing experience preferred.
Basic math skills, including the ability to calculate percentages, rates, and simple formulas.
Strong presentation, communication, and relationship-building skills.
Ability to read, prepare, and interpret business documents, including proposals, reports, and contracts.
Strong problem-solving skills and ability to navigate multi-step processes.
Valid driver’s license and reliable personal vehicle for field visits.
Professional, friendly, and solution-focused approach to customer interactions.

Nice To Haves

Bilingual or multilingual skills are a plus, particularly Chinese, Japanese, or Korean.

Responsibilities

Build and maintain strong relationships with new and existing business clients to understand their needs and identify growth opportunities.
Generate new revenue through prospecting, meetings, and presentations of tailored Fixed and Mobility solutions.
Grow Monthly Recurring Charges (MRC) through new accounts, renewals, and expansion within your existing portfolio.
Prepare and deliver accurate, professional proposals, quotes, and contract documents.
Conduct on-site customer visits using your personal vehicle to present solutions, provide support, and follow up on services.
Manage renewals, retention activities, and post-sale support to maintain customer satisfaction and long-term partnerships.
Troubleshoot customer issues and coordinate solutions across teams to provide a smooth, timely customer experience.
Track pipeline activity, submit weekly and monthly reports, and share insights on competitor offerings and market trends.
Maintain confidentiality of customer and company information at all times.
Collaborate with team members, contribute to departmental goals, and uphold DOCOMO PACIFIC’s professional standards.
Perform other related duties as assigned to support business and departmental needs.